Designed with inherent redundancies, AtlasIED systems are recognized as being extremely reliable, however failures can occur. The Platinum Assurance Plan from AtlasIED On Call provides numerous preventive measures including:
All products manufactured by AtlasIED (Atlas Sound/Innovative Electronic Designs) are warranted to the original dealer/installer, industrial or commercial purchaser to be free from defects in material and workmanship and to be in compliance with our published specifications, if any. Product warranty is non-transferrable and all third-party products supplied by AtlasIED are warranted for the period of time and with the warranty given by the third party but not less than one year from invoice date.
This warranty shall extend from the date of shipment for the following duration per product category:
| Passive Speaker Products | 5-Years |
| Line Array and Line Column Speakers | 5-Years |
| Speaker Hardware | 5-Years |
| Passive Attenuators & Volume Controls | 5-Years |
| Classroom Security & Sound Reinforcement Systems | 1-Year |
| Classroom Security & Sound Reinforcement Accessory Microphones | 90-Days |
| Amplifiers, Mixer/Amplifiers & TSD Series Amplifiers | 3-Years |
| BlueBridge® Digital Signal Processors | 3-Years |
| BlueBridge® DSP Wall Controllers | 1-Year |
| Sound Masking Electronics | 3-Years |
| MTX Home and Pro Speakers | 1-Year |
| Electronic Accessories, PSUs & Telephony Products | 90-Days |
| Metal Rack & Cabinet Products | 5-Years |
| Active Rack Accessories | 1-Year |
| AC Power Conditioners, Sequencers, & Distribution Units | 1-Year |
| Interconnects & Accessories | 5-Years |
| Microphone Stands (Except Musician Series) | 2-Years |
| Musician Series Microphone Stands | 1-Year |
| Microphone Stand Accessories | 90-Days |
| Replacement Parts | 1-Year |
| VoIP Speakers | 1-Year |
| VoIP Devices | 1-Year |
| Fuses, Lamps, Batteries | No Warranty |
| 5400 Series Controllers, Communication Stations, & Amplifiers (GLOBALCOM®) | 3-Years |
| 1500 Series PoE Compact Power Amplifiers | 3-Years |
| ACS Series Controllers, Communication Stations, & Accessories (GLOBALCOM®) | 3-Years |
| Titan DSP Mainframes & Accessories | 3-Years |
AtlasIED will solely at its discretion, replace at no charge or repair free of charge defective parts or products when the product has been applied and used in accordance with our published operation and installation instructions. We will not be responsible for defects caused by improper storage, misuse (including failure to provide reasonable and necessary maintenance), accident, abnormal atmospheres, water immersion, lightning discharge, or malfunctions when products have been modified or operated in excess of rated power, altered, serviced or installed in other than a workman like manner.
AtlasIED will provide diagnostic support for 5400 and ACS (GLOBALCOM®) system failure or total system interruption via telephone and/or customer provided high-speed Internet access on a 24/7/365 basis. All other assistance will be available during the warranty period only between 8:00 a.m. and 5:00 p.m. Eastern time Monday through Friday except holidays. All interpretation of this provision will be in the sole discretion of AtlasIED.
The original sales invoice should be retained as evidence of purchase under the terms of this warranty. All warranty returns must comply with our returns policy set forth below. When products returned to Atlas Sound do not qualify for repair or replacement under our warranty, repairs may be performed at prevailing costs for material and labor unless there is included with the returned product(s) a written request for an estimate of repair costs before any non-warranty work is performed. In the event of replacement or upon completion of repairs, return shipment will be made with the transportation charges collect.
EXCEPT TO THE EXTENT THAT APPLICABLE LAW PREVENTS THE LIMITATION OF CONSEQUENTIAL DAMAGES FOR PERSONAL INJURY, ATLASIED (ATLAS SOUND/INNOVATIVE ELECTRONIC DESIGNS) SHALL NOT BE LIABLE IN TORT OR CONTRACT FOR ANY DIRECT, CONSEQUENTIAL OR INCIDENTAL LOSS OR DAMAGE ARISING OUT OF THE INSTALLATION, USE OR INABILITY TO USE THE PRODUCTS. THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
AtlasIED does not assume, or does it authorize any other person to assume or extend on its behalf, any other warranty, obligation, or liability. This warranty gives you specific legal rights and you may have other rights, which vary from state to state.
OUT OF WARRANTY OPTIONS
Upon the expiration of the above described LIMITED WARRANTY, the following options are available for extended service, warranty, and/or maintenance on 5400 Series systems and GCK (GLOBALCOM®) systems:
- Platinum Assurance Plans provide comprehensive preventive hardware and software warranty, service, and maintenance. For
information contact Support Services at 1-502-267-7436 x1629. PAP is highly recommended to ensure optimum system functionality. Systems that are covered under PAP may qualify for discounts should the system ever need to be expanded or upgraded. - Parts can remain out of warranty and be subject to the following Out-of-Warranty Service Fee structure and payment options.
- $300 for first 90 minutes of phone/service support
- $225 per additional hour thereafter
- This service level covers support Monday through Friday from 8:00 a.m. to 5:00 p.m. EST only excluding holidays. (24/7/365 support is only available via Platinum or Modified Assurance Plan coverage. Contact IED Support Services for more information at either dsnider@iedaudio.com or 1-502-267-7436 X1629.)
- Payment options required to prevent delay in our response to you:
- If you currently have credit terms with AtlasIED no additional items are required. However, since IED Support Services LLC (NOT IED LLC) is providing the warranty services, a Purchase Order to IEDSS will be necessary to prevent delays.
- If you do not currently have credit terms with AtlasIED, a credit card is required for telephone support. To expedite assistance we recommend having a credit card and authorization information ready BEFORE you call for service to prevent delays.
- Advanced replacement is only provided to those with advance replacement coverage by the aforementioned Assurance Plan.
RETURNS - EFFECTIVE THRU FEBRUARY 28, 2019
Standard Returns
We will accept returned merchandise only under the following conditions:
- Claims under our Limited Warranty.
- Errors in order entry or shipment by AtlasIED.
Stock Adjustment Accommodation Returns
All requests for stock adjustment returns are subject to the following conditions:
- Accommodation return requests MUST be made within 90 days of product invoice date to the original authorized dealer/reseller.
- All product must be in "as new" condition and must be returned in original manufacturer’s packaging material with all related manuals and accessories included.
All accommodation returns will be thoroughly inspected upon arrival to AtlasIED. If all conditions stated above are not met, no credit shall be issued and customer will be responsible for all return freight and/or disposal costs.
Restock Fee
If the dealer invoice value is under $125 a flat $25.00 restock fee applies. If product value is over $125, restock fee is equal to 20% of the product value.
Return Freight
Dealer is responsible for return freight and insurance on ALL accommodation returns. No merchandise will be accepted for return under any circumstance without prior written authorization. Unauthorized returns will be refused and placed in the hands of the carrier at the expense of the shipper. Any credit will be issued in the form of a credit memo.
Loss or Damage in Transit
All AtlasIED shipments are F.O.B. our plant(s) unless otherwise specified. We recommend that you promptly open the carton and inspect the shipment on delivery. If product is missing or damaged, make a notation to that effect on the carrier’s and your copies of the freight bill and delivery receipt. If you discover damage after delivery, immediately report the damage to the carrier and request an inspection. The length of time allowed to report concealed loss or damage varies in different sections of the country and with different carriers, but in many instances it is less than 5 days after delivery. Published carrier rules should be read carefully. The carton and packing materials as well as the damaged products should be held for inspection. Generally, you will also be required by the carrier to file a written claim within a certain time. AtlasIED will not accept return of merchandise damaged in transit, and will not be responsible in any way for losses or damages in transit. AtlasIED will set the declared value and level of protection of each shipment to avoid Carrier imposed insurance surcharges unless the customer instructs us in writing to procure additional coverage, in which case, such additional coverage will be ordered at the customer’s expense.
RETURNS - EFFECTIVE MARCH 1, 2019
Standard Returns
We accept returned merchandise only under the following conditions:
- Claims under our Limited Warranty.
- Errors in order entry or shipment by AtlasIED.
AtlasIED Easy Stock Return Program
Return Authorizations will be provided for:
- All new and unopened product that is within 120 days of purchase – 0% Restocking Fee
- All new and unopened product that is 120 to 180 days of purchase – 15% Restocking Fee
Have you opened your purchase to inspect it? Here are your options:
- All new and opened product that is within 120 days of purchase – 15% Restocking Fee
- All new and opened product that is 120 to 180 days of purchase – 25% Restocking Fee
For the fastest and most accurate returns, please send all requests to us via email at atlaswarranty@atlasied.com. If you happen to call us, we will kindly ask you to send your request via email so that we can address it in writing.
We must have a copy of your original invoice before issuing any Return Authorizations. Please also remember to include a copy of your original invoice inside the return as well. We also require that you add the provided RA Number as an ‘Attention To’ line to the shipping label to help us process your request even faster.
We hope you understand that we cannot accept any items that have been removed from the original factory packaging, are missing the packaging and/or hardware, have been previously installed, or have been altered in any way from the factory standards.
AtlasIED thoroughly inspects our returns upon arrival. If all conditions stated above are not met, we reserve the right to refuse credit. On all credit refusals, the customer is responsible for all return freight and/or disposal costs.
Return Authorization Requests are held open for 45 days from the date of approval and will be closed after that time rendering all agreements to the authorization null and void.
Return Freight
Dealer is responsible for return freight and insurance on ALL Easy Stock Returns. No merchandise will be accepted for return under any circumstance without prior written authorization. Unauthorized returns will be refused and placed in the hands of the carrier at the expense of the shipper. Any credit will be issued in the form of a credit memo.
Loss or Damage in Transit
Damages or losses incurred in transit are excluded from our warranty statement. If product is received damaged, the Buyer is responsible for contacting the carrier immediately. All shipments signed for by the Buyer holding the carrier free and clear of damages become the sole responsibility of the Buyer.
Purchaser’s Agreement
AtlasIED rejects any terms or conditions stated by customer or contained in customer’s purchase documents or correspondence which are in addition to, conflict with or limit the terms and conditions herein. Customer’s placement of an order shall constitute acceptance of the terms and conditions herein and shall be deemed to exclude any additional, conflicting or limiting terms stated by Customer or contained in Customer’s purchase documents or correspondence.
Even though we make every effort to avoid errors, we reserve the right to correct typographical, photographic, clerical or printing errors, and to change specifications to improve products and/or manufacturing methods.
