Platinum Assurance

Extended warranty protection and preventive measures
Extended Warranty Protection and Preventive Measures
Designed with inherent redundancies, AtlasIED systems are recognized as being extremely reliable, however failures can occur. The Platinum Assurance Plan from AtlasIED On Call provides numerous preventive measures including:
  • Scheduled system health checks
  • First responder training
  • Periodic software upgrades
  • Locally available hardware replacements
This comprehensive program will minimize the risk of down time and maintain long-term system operation.
Fixed Agreement Price - No Budget Surprises!
The AtlasIED Platinum Assurance Plan provides comprehensive support at a fixed price that allows budgeting years in advance. Delaying repairs, software upgrades or computer replacements while waiting for budget approvals or purchasing procedures can intensify problems, potentially endangering those your system was designed to protect.

Features and Benefits
Learn about our specific protection features by clicking on each tab below.

Priority (One Hour Response) Tech Support 24/7/365

Your facility does not take days off, neither does AltasIED On Call. Call tracking and monthly reports provide a continuous service history.

Extended Hardware and Software Warranty

AtlasIED airport communications systems are software intensive, so it is essential to keep your system up to date for proper operation. AtlasIED On Call periodically upgrades software and repairs hardware quickly without additional cost.

Prompt Emergency Service For Life Safety Systems

Should it be determined, by AtlasIED Support Services, that emergency service is necessary, AtlasIED Support Services will either partner with an AtlasIED Certified technical services provider, or endeavor to place an AtlasIED technician on site ASAP (within 24 hours domestically and 72-96 hours internationally).

Recurrent Technical Training

The ability to deliver excellent support depends on trained personnel who are prepared for day-to-day operations and can identify problems if they occur. AtlasIED On Call maintains the necessary skills with annual factory training to ensure personnel have a thorough understanding of the system and the latest troubleshooting techniques.

Local Availability of Critical Spare Part

Essential system components can be pre-positioned at or near your facility to provide an added layer of security in the event of a failure.

Scheduled Equipment Replacement

Network servers, workstations, other computer hardware, and displays are subject to failure after several years of continuous operation. To minimize this problem, these components are automatically replaced on an established schedule.*

Advance Hardware Replacements

If a system component fails, and a local spare part is not available, AtlasIED Support Services will ship an advanced hardware replacement, overnight if necessary. No waiting for a unit to be repaired or purchasing a new unit to get the system up and running.

Initial and Annual System Health Checks and Written Reports

Keeping everyone informed is a key to your AtlasIED system’s health and ongoing welfare. AtlasIED On Call documents and catalogs all system health reports in an effort to track and monitor long term system trends and operation. On-Site systems surveys can detect potential faults before they become serious problems. Annual on-site inspections from AtlasIED On Call will give you peace of mind that your communication system is operating in the best possible manner.

Message Library Updates

Up to date messages, whether delivering customer information or the latest security procedures are essential. AtlasIED Support Services provides access to an extensive PRDP message library of professionally recorded messages (NSA / TSA / Homeland security / other) that can be uploaded directly into the system. Fee-based custom recorded messages are available upon request.

Frequently Asked Questions

How is the pricing established?

Many factors will be considered, including: age of the installation, current condition of the system(s), historical service experience both by IED and the contractor, and in some cases the requirements of an RFP from the end users.

What role will our Contractor partners play in the PAP?

This will vary depending on the contractor/ end user relationship, and the role the contractors desire to play.

Why a fixed cost pricing structure as opposed to T&M?

Research has shown that most end users prefer a fixed cost over time and materials for ease of budgeting (no T&M surprises), and additionally, they place significant value on preventive features (scheduled replacement of servers, hard drives and processors, annual visits, spare parts, required recurring training, and extended hardware and software warranty) that provide proactive prevention rather than reactive measures. Many end users have similar agreements on Fire Alarm, Security and other critical systems. Also AtlasIED must have resources to provide service technicians who are ready and able to respond 24/7/365.