Out of Warranty Fee Structure and Payment Options

Out-of-Warranty Service Fee Structure and Payment Options 

Fee Structure effective February 1, 2017:

  • $300 for first 90 minutes of phone/service support
  • $225 per additional hour thereafter
  • This service level covers support Mon-Fri from 8:00 am to 5:00 pm EST only, excluding holidays. (24/7/365 support is only available via Platinum or Modified Assurance Plans coverage…contact IED Support Services for more information…dsnider@atlasied.com or 1-502-267-7436 X1629 )


Payment Options required to prevent any delay in our response to you:

 If you currently have credit terms with IED…

  • No additional terms are required.       However, since IED Support Services LLC (not IED LLC) is providing the warranty services, a Purchase Order to IEDSS will be necessary to prevent any delay in our response to you.

If you currently do not have credit terms with IED…

  • If no credit terms with IED, a credit card is required for phone support.  To expedite assistance we suggest you have your card and authorization information ready BEFORE you call in for service to prevent any delay in our response to you.

Thank you in advance for the chance to serve you.  Please don’t hesitate to contact Brandon Locker 1-502-267-7436 X1688… blocker@iedaudio.com for further assistance.