Basic Troubleshooting Guidelines

The attached document is provided to allow some basic troubleshooting of the equipment in a digital Paging System, such as the 510/520ACS or 1x00ACS based systems. This includes components such as digital mic stations, Titan digital power amplifiers and other Titan peripheral components. These basic actions could/should be performed before calling the support contractor or equipment vendor technical support. In the event of one-time or very infrequent problems, this may be all that is required. However, for repeat problems the technician may want to escalate the problem to the available technical support resources for further investigation. If possible, this escalation should be done without taking corrective actions first (e.g., don’t reboot problem equipment, but leave it in a failed/faulted state).

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