Inside the USA: (800) 876-3333
Outside the USA: +1 (602) 438-4545
Phone Support Hours: M-F 7:00AM - 4:00PM MST
Telephone: +1 (502) 267-7436
Phone Support Hours: M-F 8:00AM - 5:00PM EST
Welcome to AtlasIED’s Engineered Solutions & Services department or ESS. One branch of ESS is our Design Team. This team’s sole function is to assist you with your audio system design using AtlasIED’s innovative products, and ensuring that you receive a Complete, Comprehensive, Value Engineered design assistance experience. We continue to improve our processes so that you are receiving your Design Assistance in a timely manner, which we know is always a top priority. We do ask that you, our valued customer, help us, help you, by ensuring we have the right information. Here is our easy 4 step approach to Design Assistance:
The engineers on AtlasIED’s Design Assistance Team need clear and concise information in order to provide you with a responsive design assistance package. That means the responsibility is yours to ensure all necessary information is provided in your initial submission which includes the following:
We ask that all design requests be entered via our web site. Scroll up to the top of this page and choose which type of design you need; [SOUND MASKING] or [PRO AUDIO / GLOBALCOM.IP / IPX].
Note: You may be requested to submit additional information or answer specific questions by the Design Assistance team. Please make every effort to respond quickly in order to keep your slot in the queue.
Our engineers will make all efforts to supply a complete package in a timely manner to include the following:
Note: Review your package! AtlasIED’s deliverable is intended to be an aid to the final system designer or decision maker. It is to be used as a tool for establishing the parameters of a system design. Every effort has been made to ensure the accuracy and reliability of the drawings, bill of materials, equipment counts and line drawings, but final review shall be the responsibility of the requester
We send an email out the 1st week of each month to Cases that have been resolved over 60 days. Please reply to this email letting us know whether you have WON, LOST or the project is still PENDING. This will help us allocate our resources better and improve our delivery times. If we do not hear back, you will see a 2nd Request reminder later in the month. Moving forward it will be required for all customer using our no cost design assistance to reply to these emails or face a lower priority for future requests