-
Products
-
Loudspeakers
- Atlas+Fyne IsoFlare™ Loudspeakers
- SHS Series
- In-Ceiling
- Surface Mount
- Pendant Mount Speakers
- IP Speakers
- Sound Masking Speakers
- Subwoofers
- Horns
- Line Columns & Arrays
-
Speaker Components
- Speaker Drivers
- Transformers
-
Baffles & Back Boxes
- Blind Mount Enclosures
- EZ Mount Enclosures
- General Purpose Baffles
- Vandal Proof
- Q series
- Q Series - Square
- Recessed
- Torsion Baffles & Enclosures
- Cylindrical
- General Purpose Baffles - Square
- Recessed - Square
- Surface Mount Enclosures - Square
- Fire Rated
- 8" Speaker & Analog Clock
- Surface Mount Enclosures
- Mounting Rails
- Mounting Rings & Squares
- T Bar Bridge
- Portable Speakers
- Specialty Speakers
- Life Safety
- Sound Masking
- Amplifiers
- GLOBALCOM® Enterprise Communication Ecosystem
- 5400 Series Life Safety Public Address System
- IP Solutions
- DSP / Signal Processors
- AC Power Distribution
- Racks and Cabinets
- Microphone & Mic Stands
- Audio Accessories & Options
- Dante® Enabled Devices
- Buy America Act - Trade Agreements Act
- Discontinued Product
-
Loudspeakers
- Systems
- Markets
- Support
- Resources
- About Us
-
Products
-
Loudspeakers
- Atlas+Fyne IsoFlare™ Loudspeakers
- SHS Series
- In-Ceiling
- Surface Mount
- Pendant Mount Speakers
- IP Speakers
- Sound Masking Speakers
- Subwoofers
- Horns
- Line Columns & Arrays
-
Speaker Components
- Speaker Drivers
- Transformers
-
Baffles & Back Boxes
- Blind Mount Enclosures
- EZ Mount Enclosures
- General Purpose Baffles
- Vandal Proof
- Q series
- Q Series - Square
- Recessed
- Torsion Baffles & Enclosures
- Cylindrical
- General Purpose Baffles - Square
- Recessed - Square
- Surface Mount Enclosures - Square
- Fire Rated
- 8" Speaker & Analog Clock
- Surface Mount Enclosures
- Mounting Rails
- Mounting Rings & Squares
- T Bar Bridge
- Portable Speakers
- Specialty Speakers
- Life Safety
- Sound Masking
- Amplifiers
- GLOBALCOM® Enterprise Communication Ecosystem
- 5400 Series Life Safety Public Address System
- IP Solutions
- DSP / Signal Processors
- AC Power Distribution
- Racks and Cabinets
- Microphone & Mic Stands
- Audio Accessories & Options
- Dante® Enabled Devices
- Buy America Act - Trade Agreements Act
- Discontinued Product
-
Loudspeakers
- Systems
- Markets
- Support
- Resources
- About Us
Positions Available - Warranty Repair Technician - Phoenix, AZ
Phoenix, Arizona
The Position:
We are seeking an experienced and energetic Warranty Repair Technician. Ideal candidates will have excellent communication and organizational skills, be self-motivated, able to multi-task and work efficiently. The position will diagnose and provide quality repair services to MiTek customers.
This role is on-site, 5 days a week. Remote option is not available.
Looking for qualified candidates in the Phoenix, AZ market.
Essential Functions
- Read and interpret blueprints, schematics, test procedures and test equipment.
- Perform routine diagnostic tests to determine repair or restock and perform routine and semi-routine repairs on returning products.
- Perform routine tests to ensure production quality standards are met on products tested and recognize failures.
- Reconcile all warranty receivables and post credit requests through the computer database on a timely basis.
- Prepare orders for return shipping – packaging dependent on carrier.
- Customer service by phone, e-mail, and in person.
- Knowledge of and ability to work within and diagnose IP Network Systems.
- Repair surface mount and thru-hole components by soldering and/or desoldering components.
- File and maintain all service records as required by the warranty procedure.
Education
High school or its equivalent
Experience
Some technical training in basic electronics or equivalent
Experience in Supervisory/Leadership Roles a plus
Experience in Customer Service a plus
Skills
- Basic understanding of MS Office programs (Word, Excel, and Outlook)
- The ability to learn MiTek internal computer system
- May be required to work from a ladder or personal lift and become forklift certified and drive a forklift
- Ability to identify parts cosmetically and/or by bar code and/or by part
- Ability to use hand tools and soldering for repair
- Ability to use diagnostic testing procedures
- Ability to operate AC/DC auto tester; pulse generators, meters; power supplies and special AC test fixtures
- Ability to read blueprints and schematics
- Ability to enter data accurately into warranty tracking database
- Ability to troubleshoot electronic failures
- Performs hand set-ups for AC and DC digital test
- Ability to maintain internal MiTek system records for warranty repairs.
- Knowledge of Shipping/Warehouse procedures and the ability to track and process all order through Databases and Carriers.
Test/repair center setting varied sound levels, varied temperature, and fast paced.
Must be authorized to work in the United States.
MiTek/AtlasIED is an Equal Opportunity Employer.
