Pertinent information for dealers and integrators regarding terms of sale.
OUT OF WARRANTY OPTIONS
Upon the expiration of the above described LIMITED WARRANTY, the following options are available for extended service, warranty, and/or maintenance on 5400 Series systems and GCK (GLOBALCOM®) systems:
We will accept returned merchandise only under the following conditions:
Stock Adjustment Accommodation Returns
All requests for stock adjustment returns are subject to the following conditions:
All accommodation returns will be thoroughly inspected upon arrival to AtlasIED. If all conditions stated above are not met, no credit shall be issued and customer will be responsible for all return freight and/or disposal costs.
If the dealer invoice value is under $125 a flat $25.00 restock fee applies. If product value is over $125, restock fee is equal to 20% of the product value.
Dealer is responsible for return freight and insurance on ALL accommodation returns. No merchandise will be accepted for return under any circumstance without prior written authorization. Unauthorized returns will be refused and placed in the hands of the carrier at the expense of the shipper. Any credit will be issued in the form of a credit memo.
Loss or Damage in Transit
All AtlasIED shipments are F.O.B. our plant(s) unless otherwise specified. We recommend that you promptly open the carton and inspect the shipment on delivery. If product is missing or damaged, make a notation to that effect on the carrier’s and your copies of the freight bill and delivery receipt. If you discover damage after delivery, immediately report the damage to the carrier and request an inspection. The length of time allowed to report concealed loss or damage varies in different sections of the country and with different carriers, but in many instances it is less than 10 days after delivery. Published carrier rules should be read carefully. The carton and packing materials as well as the damaged products should be held for inspection. Generally, you will also be required by the carrier to file a written claim within a certain time. AtlasIED will not accept return of merchandise damaged in transit, and will not be responsible in any way for losses or damages in transit. AtlasIED will set the declared value and level of protection of each shipment to avoid Carrier imposed insurance surcharges unless the customer instructs us in writing to procure additional coverage, in which case, such additional coverage will be ordered at the customer’s expense.
AtlasIED rejects any terms or conditions stated by customer or contained in customer’s purchase documents or correspondence which are in addition to, conflict with or limit the terms and conditions herein. Customer’s placement of an order shall constitute acceptance of the terms and conditions herein and shall be deemed to exclude any additional, conflicting or limiting terms stated by Customer or contained in Customer’s purchase documents or correspondence.
Even though we make every effort to avoid errors, we reserve the right to correct typographical, photographic, clerical or printing errors, and to change specifications to improve products and/or manufacturing methods.
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