Upon the expiration of the above described LIMITED WARRANTY, the following options are available for extended service, warranty, and/or maintenance on 5400 Series systems and GCK (GLOBALCOM®) systems:

  • Platinum Assurance Plans provide comprehensive preventive hardware and software warranty, service, and maintenance. For
    information contact Support Services at 1-502-267-7436 x1629. PAP is highly recommended to ensure optimum system functionality. Systems that are covered under PAP may qualify for discounts should the system ever need to be expanded or upgraded.
  • Parts can remain out of warranty and be subject to the following Out-of-Warranty Service Fee structure and payment options.
    • $300 for first 90 minutes of phone/service support
    • $225 per additional hour thereafter
    • This service level covers support Monday through Friday from 8:00 a.m. to 5:00 p.m. EST only excluding holidays. (24/7/365 support is only available via Platinum or Modified Assurance Plan coverage.)
    • Payment options required to prevent delay in our response to you:
      • If you currently have credit terms with AtlasIED no additional items are required. However, since IED Support Services LLC (NOT IED LLC) is providing the warranty services, a Purchase Order to IEDSS will be necessary to prevent delays.
      • If you do not currently have credit terms with AtlasIED, a credit card is required for telephone support. To expedite assistance we recommend having a credit card and authorization information ready BEFORE you call for service to prevent delays.
    • Advanced replacement is only provided to those with advance replacement coverage by the aforementioned Assurance Plan.


Standard Returns
We will accept returned merchandise only under the following conditions:

  • Claims under our Limited Warranty.
  • Errors in order entry or shipment by AtlasIED.

Stock Adjustment Accommodation Returns
All requests for stock adjustment returns are subject to the following conditions:

  • Accommodation return requests MUST be made within 90 days of product invoice date to the original authorized dealer/reseller.
  • All product must be in "as new" condition and must be returned in original manufacturer’s packaging material with all related manuals and accessories included.

All accommodation returns will be thoroughly inspected upon arrival to AtlasIED. If all conditions stated above are not met, no credit shall be issued and customer will be responsible for all return freight and/or disposal costs.

Restock Fee
If the dealer invoice value is under $125 a flat $25.00 restock fee applies. If product value is over $125, restock fee is equal to 20% of the product value.

Return Freight
Dealer is responsible for return freight and insurance on ALL accommodation returns. No merchandise will be accepted for return under any circumstance without prior written authorization. Unauthorized returns will be refused and placed in the hands of the carrier at the expense of the shipper. Any credit will be issued in the form of a credit memo.

Loss or Damage in Transit
All AtlasIED shipments are F.O.B. our plant(s) unless otherwise specified. We recommend that you promptly open the carton and inspect the shipment on delivery. If product is missing or damaged, make a notation to that effect on the carrier’s and your copies of the freight bill and delivery receipt. If you discover damage after delivery, immediately report the damage to the carrier and request an inspection. The length of time allowed to report concealed loss or damage varies in different sections of the country and with different carriers, but in many instances it is less than 10 days after delivery. Published carrier rules should be read carefully. The carton and packing materials as well as the damaged products should be held for inspection. Generally, you will also be required by the carrier to file a written claim within a certain time. AtlasIED will not accept return of merchandise damaged in transit, and will not be responsible in any way for losses or damages in transit. AtlasIED will set the declared value and level of protection of each shipment to avoid Carrier imposed insurance surcharges unless the customer instructs us in writing to procure additional coverage, in which case, such additional coverage will be ordered at the customer’s expense.

Purchaser’s Agreement
AtlasIED rejects any terms or conditions stated by customer or contained in customer’s purchase documents or correspondence which are in addition to, conflict with or limit the terms and conditions herein. Customer’s placement of an order shall constitute acceptance of the terms and conditions herein and shall be deemed to exclude any additional, conflicting or limiting terms stated by Customer or contained in Customer’s purchase documents or correspondence.

Even though we make every effort to avoid errors, we reserve the right to correct typographical, photographic, clerical or printing errors, and to change specifications to improve products and/or manufacturing methods.